Get help & get involved
Guardian is a small, independent project — there's no call center, and that's by design. Help comes straight from the people who build and use it. Looking for setup how-tos? See Getting Started.
File a support ticket
The best way to get help: open a ticket from the Support tab of your account portal and track every reply there.
Open the account portal →Report a bug
Something broken or behaving oddly? Email us with steps to reproduce and we'll dig in.
support@boatrvguardian.com →Ask a question
Not sure how to wire something or which sensor to buy? Send us your setup and we'll point you the right way.
support@boatrvguardian.com →Getting started
Step-by-step install guides, webhook setup, and how the whole system fits together.
View the guide →Docs & FAQ
Setup guides, the app manual, alerts, history, sharing — most answers are already written down.
Browse the docs →Frequently asked questions
The quick answers most people are after.
Is it really free? +
The core app is free — no license fee to run it. Some features (valve control — opening the valve from the app, run programming, live flow metering — plus extended history and SMS/voice alerts) are part of the optional paid Basic & Premium plans that help sustain development — see the Pricing page — but the core monitoring and protection stays free: alerts, the automatic flood shutoff, and closing the valve from anywhere cost nothing. Your only required cost is the off-the-shelf hardware you choose.
What hardware do I need to get started? +
At minimum, a LinkTap valve + gateway for water control, or a Shelly Flood Gen4 for leak detection. You can start with one system and add the others over time. The Supported Devices page lists kits and individual parts with prices.
Does it work without internet? +
Yes — Guardian is local-first. When your device is on the same Wi-Fi as your sensors and gateway, it talks to them directly with zero latency and no internet. Cloud mode kicks in automatically when you leave, so you keep remote alerts and control.
Which platforms are supported? +
Web (any browser), native macOS and Windows desktop apps (Tauri), and Android (Capacitor APK). An iOS build is on the roadmap; in the meantime the web app works on iPhone and iPad.
Can I request a feature? +
Absolutely — email us with bugs or ideas. Hardware suggestions from fellow boaters and RVers are especially welcome; new sensor integrations are shaped directly by what people actually run on their rigs.
Built by boaters and RVers, for boaters and RVers
Every fix and feature comes from people who actually live this life. If Guardian saved your trip — or you found a way to make it better — we want to hear about it.